1. Acceptance of Terms

By accessing or using shaka.chat ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

shaka.chat provides real-time chat functionality for Shopify stores, enabling merchants to engage with their customers through live conversations. The Service is provided as a Shopify app and storefront integration.

3. User Accounts and Authentication

To use certain features of the Service, you may need to create an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Providing accurate and complete information
Notifying us immediately of any unauthorized access

4. Acceptable Use Policy

You agree not to use the Service to:

Send spam, harassment, threats, or abusive messages
Post content that is illegal, offensive, or violates others' rights
Impersonate any person or entity or misrepresent your affiliation
Distribute malware, viruses, or any harmful code
Attempt to gain unauthorized access to the Service or related systems
Scrape, data mine, or use automated tools without permission
Interfere with or disrupt the Service or servers

5. Content and Moderation

User Content: You retain ownership of any content you post through the Service. By posting content, you grant us a license to store, display, and transmit your content as necessary to provide the Service.

Moderation: Store administrators have the right to moderate, edit, or remove any messages in their chat rooms. We reserve the right to remove content that violates these Terms or our community standards.

Reporting: Users can report inappropriate messages. Repeated violations may result in account suspension or termination.

6. Privacy and Data

Your use of the Service is also governed by our Privacy Policy. We collect and process data as described in our Privacy Policy to provide and improve the Service.

7. Merchant Responsibilities

If you are a merchant using shaka.chat on your Shopify store:

You are responsible for monitoring and moderating your chat rooms
You must comply with applicable laws regarding customer communications
You are responsible for handling customer data in accordance with privacy laws
You must not use the Service to spam or harass customers

8. Fees and Payment

Some features of the Service may require payment. By subscribing to a paid plan:

You agree to pay all applicable fees
Fees are non-refundable unless otherwise stated
We may change fees with 30 days' notice
Failure to pay may result in service suspension

9. Intellectual Property

The Service, including its design, code, and content (excluding user content), is owned by shaka.chat and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAKA.CHAT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL.

12. Termination

We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms. You may terminate your account at any time by contacting us or uninstalling the app from your Shopify store.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting a notice on our website or through the Service. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which shaka.chat operates, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@web.promotify.io