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Get in touch with our team - we're here to make your Shaka.Chat experience awesome!

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Live Chat

Chat with us in real-time! Click the chat bubble to connect with our team and community.

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Email Support

Prefer email? Drop us a line and we'll get back to you within 24 hours.

support@web.promotify.io
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Documentation

Check out our guides, tutorials, and FAQs to find answers instantly.

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Frequently Asked Questions 🤔

How do I install Shaka.Chat on my Shopify store?

Simply install our app from the Shopify App Store, and it will automatically integrate with your store. No coding required! The chat bubble appears on your storefront instantly.

Is there a free plan available?

Yes! We offer a forever FREE plan with essential features. You can upgrade anytime to unlock advanced features and remove message limits.

Can I customize the chat bubble design?

Absolutely! You can customize colors, position, avatar styles, and more from your admin dashboard to match your brand perfectly.

How do I moderate my community chat?

You have full moderation controls including message deletion, user banning/unbanning, and reporting features. All accessible from your admin interface.

Can customers chat on specific products?

Yes! You can set up product-specific chats or have one store-wide chat. Mix and match to create the perfect experience for your customers.

What if I need technical assistance?

Our team is here to help! Use the live chat bubble on this page or email us at support@web.promotify.io. We typically respond within a few hours.

Still have questions? 🤙

Our team and community are here to help! Click the chat bubble to start a conversation.